Delete Your Return App Account

At Return App, we respect your privacy and provide users with the ability to permanently delete their accounts and associated personal data.

How to Request Account Deletion

To request the deletion of your Return App account:

Option 1: Email Request

Send an email to support@returnapp.africa with the subject line:

Account Deletion Request

Please include the following details in your email:

• Full Name
• Registered Phone Number
• Registered Email Address
• Reason for Deletion (Optional)

Our support team will verify your identity and process your request.

Option 2: Contact Customer Support

You may also contact our customer support team directly:

Return App Limited
Tel: 0753 444 666

What Happens When You Delete Your Account?

Upon successful verification and approval of your request:

• Your account will be permanently deactivated.
• Personal profile information will be removed from our active systems.
• Access to the Return App services will be terminated.
• You will no longer be able to recover your account.

Data Retention

Certain information may be retained for a limited period where required by applicable laws, regulatory obligations, fraud prevention requirements, dispute resolution, or legitimate business purposes.

Processing Time

Account deletion requests are typically processed within 7–14 business days after successful verification.

Contact Information

Return App Limited
Head Office: EastGate Centre
Off Nku-Nbi Highway, Nakuru

Email: support@returnapp.africa
Telephone: 0753 444 666

For any questions regarding account deletion or data privacy, please contact our support team.